Returns & Refund Policy

Thank you for shopping at mama.com.my

We hope you are delighted with your purchase. 

If you are not entirely satisfied with your purchase, we're here to help.

Returns

We deal with every return inquiry on a case-by-case basis, so if in the unlikely event that the products you ordered did not meet your expectations, please let us know within 7 days from receiving the goods. The sooner we hear from you, the more chance we have in rectifying any issues that may have arisen. 

If you have a change of mind, to be eligible for a return and refund, your item must be unopened, unused, and in the same condition that you received it. Your item must be in the original packaging. Due to hygiene reasons, we are unable to initiate a refund for opened cosmetic (skincare, balms, deodorant etc.) items.  

All return requests need to be accompanied by a  receipt or proof of purchase.

We would like to make all Mama.com.my customers happy, not only with the products they are receiving but also with the service they receive from us. 

Refunds

Kindly return the items within 10 days from our request so that we can process your refunds as soon as possible. 

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We will be happy to give you the agreed refund amount once the item has been returned to us in the condition it was received.

Damaged Items during transit

We put it extra care and attention in the packing to ensure that your purchases are in the best possible condition. However, in the unfortunate event that the goods are damaged, if it is possible, we will replace the damaged items asap. In order to assess the damages, we will require notification from you within 7 days from receipt of goods. The sooner we hear from you, the more than we have in rectifying any shipping damage. 

We will usually ask for proof that the goods have been damaged (eg. a photo) and deal with each damage on a case-by-case basis. 

Contact Us

If you have any questions on how to return your item to us, please contact us.

WhatsApp: 011-5648-1932
Email: mama.com.my.sales@gmail.com
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